Terms & Conditions

Welcome to our online store! Fanny Crown provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.


ARTICLE 1: PRODUCT

Fanny Crown attempt to be as accurate as possible. However, Fanny Crown does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.


ARTICLE 2: PRICE

The indicated prices in Euro(€) are Net, except carriage costs. Those expressed in other currencies are given as an indication. They can be changed constantly without notice, knowing that the articles will be invoiced on the basis of the prices on the order invoice. All the orders are invoiced in euros and payable in euros.


ARTICLE 3: PURCHASE

Browse our catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, proceed to the checkout and you will be asked for a few details required to complete your order.


ARTICLE 4: PAYMENT

We accept all major credit cards, including Visa card, Eurocard/Mastercard and American Express. All transactions are handled by Paypal, offering you a maximum of safety guarantees.


ARTICLE 5: SHIPPING

All Shipping is by International Express shipping. All orders will be sent from our store within 48 hours, and reach your shipping address within 7 business days, except tailor made dresses.

Tailor made dresses take approximately 10 to 14 day to manufacture.

All orders are fully insured by our courrier service. International Express will require the item to be signed for. In the event of no-one being able to sign for the item the International Express will leave a card with instructions on how to proceed.

For all orders outside of France, customs duties remain the responsibility of the client .


ARTICLE 6: GUARANTEE

Because we are an official dealer for all of our brands, all of our products are covered by the official manufacturer's guarantee. This means you can be confident that, in the event of a defect, they will be fixed and restored to its original function quickly and efficiently by the original manufacturers.

Please note: Our guarantees do not cover accidental damage.


ARTICLE 7 : PRIVACY POLICY

Fanny Crown will not pass your personal details to any third party company. Your details are kept only in connection with your order. Your payment card number is encrypted using the industry standard 128 bit SSL within the browser of your own PC, before it is sent to us via the Internet. In accordance with EU regulations we are required to inform visitors to our Web site that we use Cookies to track on-line shoppers as they browse our Store. On visiting our On-line Store, a randomly numbered tracking file (Cookie) is loaded onto your PC. This allows us to retain an anonymous identity for each shopper as they add products to their Shopping Cart. If you browse our Store and add items but do not order, the Cookie expires after 30 days.


ARTICLE 8 : RETURN POLICY

You have 7 days after the goods are received to return the product you received, once it is approved by our Return Merchandise Department.

Please kindly request a Returns Authorisation Number before returning any items.


The goods must be returned to us in the condition they were dispatched, complete with all packaging and in a re-saleable state. The goods remain YOUR responsibility until they are received and signed for by us. A refund will be provided within 30 days of cancellation.

We also strongly recommend that returned goods are sent by special delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us.

Please ensure the product is returned to us with all the original packaging. When we receive the item we will issue you with a refund or if you prefer we can offer an exchange.


- Tailor made articles, in terms of size and color, are not subjected to exchange or refund (except from our mistakes).
- In case of refund, delivery charges will be deducted from the total refundable amount.
- In case of exchange, an extra fee of 20 € for the supplementary delivery charge per article will be applied.
- A return including TWO or more items will be subject to a THIRTY PERCENT (30%) restocking fee on each item at retail value.

Fanny Crown reserves the right to refuse return of a product, to invoice additional fee on missing parts, and any repairing fees on all products returned.


ARTICLE 9 : DISPUTES

Any dispute relating in any way to your visit to Fanny Crown or to products you purchase through Fanny Crown shall be submitted to confidential arbitration, except that, to the extent you have in any manner violated or threatened to violate Fanny Crown intellectual property rights, Fanny Crown may seek injunctive or other appropriate relief.


Fanny Crown is based in Hong Kong Unit 3-4, 9/F, Block B, Chung Mei Centre, No.15 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong. These Terms shall be governed by and construed in accordance with the laws of Hong Kong and you hereby submit to the exclusive jurisdiction of the Hong Kong courts.

ARTICLE 10 : MODIFICATIONS

Fanny Crown reserves the right to change this policy at any time, so please re-visit this page as often as you wish. Changes to this privacy policy are effective at the time they are posted to this site.